Salsa CRM
It is used as our donor software for donations and communications.
Overview
What is Salsa CRM?
Salsa CRM (Formerly DonorPro CRM) is a donor and constituent management system that helps nonprofits build donor profiles, track every interaction, cultivate major gifts, and report on all development activities. The platform includes mobile-ready digital marketing tools for email, social, and online donation forms.…
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What is Salsa CRM?
Salsa CRM (Formerly DonorPro CRM) is a donor and constituent management system that helps nonprofits build donor profiles, track every interaction, cultivate major gifts, and report on all development activities. The platform includes mobile-ready digital marketing tools for email,…
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.salsalabs.com/fundraising…
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
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Bloomerang is a cloud-based donor management platform that is designed to help nonprofit organizations to reach, engage and retain the advocates they depend on to achieve their vision for a better world. The vendor says their donor management application is rooted in principles of philanthropy;…
What is Blackbaud eTapestry?
Blackbaud eTapestry is a donor management solution that helps growing nonprofits build a stable foundation for success, beat fundraising goals, and catalyze growth. eTapestry boasts more than 6,000 nonprofits and institutions as users, who manage and track fundraising performance, engage new…
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is Salsa CRM?
Salsa CRM (Formerly DonorPro CRM) is a donor and constituent management system that helps nonprofits build donor profiles, track every interaction, cultivate major gifts, and report on all development activities.
The platform includes mobile-ready digital marketing tools for email, social, and online donation forms.
Additional features include donor cultivation, donation processing of all gift types, direct mail, built in word processing, mail merge, powerful query tool, event/auction management, grant management, task reminders, member management, volunteer tracking, and database permissions and security.
Integrations with WealthEngine, DonorSearch, and Double the Donation can be activated.
According to the vendor, on average Salsa clients see annual increases in donors (28%), donations (35%), and enjoy donor retention rates of over 74%.
Salsa Labs announced their acquisition by EveryAction June, 2021. Salsa Labs is now joining EveryAction.
Salsa CRM Features
- Supported: Donation Tracking
- Supported: Major Gift Cultivation
- Supported: Direct Mail/Mail Merge
- Supported: Advanced Reporting
- Supported: Email Marketing
- Supported: Social Publishing
- Supported: DIY Web Forms
Salsa CRM Screenshots
Salsa CRM Integrations
Salsa CRM Competitors
Salsa CRM Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Global |
| Supported Languages | English |
Salsa CRM Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 25% |
| Mid-Size Companies (51-500 employees) | 50% |
| Enterprises (more than 500 employees) | 25% |
Comparisons
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Reviews and Ratings
(25)Attribute Ratings
Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
September 17, 2019
SalsaCRM can add some spice to your fundraising CRM life
My agency uses SalsaCRM daily to record donations, to research donors, to run mailing lists, and to analyze data. The product is easy to use. When contacting customer support, they are quick to connect with you, don't talk over you in tech-speak, and genuinely want to help you use the product to the fullest ability. We saved money from our previous CRM by switching over to SalsaCRM and are still very happy with it.
- Customer support - they don't talk in technical terms but in plain English. They get back to you quickly with a solution.
- Cost - we saved money switching to it - $10,000 in the first three years.
- Reporting is simple and easy to use. We get what we need in our reports.
- I'd love to seem them add AI functionality to some of the repetitive tasks
- Reduced costs
- Reduced time for staff to get information out
- We are able to keep all of our mailing information in one CRM
We chose Salsa CRM prior to Bloomerang coming into existence. We chose Salsa CRM over the two products (eTapestry wasn't part of Blackbaud at the time) due to costs, ease of use, and fitting into the needs we had within our own agency. We are happy with our choice and aren't second guessing it.
4
Fundraising and IT.
When we do need tech support, it's easy to just email or call Salsa. They respond quickly in non-techie terms.
- Mailing List
- Call reports
- Project Management
- Relationships
- I've seen others use it for case management
- Communications
- Wealth Screening
- Matching Gifts
- Reporting
- Queries
- Webintegration
- None
Yes
The web interface is easy to use. The GUI is pleasant to view. We regularly use it to update data, import web donations, and run reports and queries.
July 23, 2018
Have Salsa, just need chips!
Salsa CRM is utilized in our development office primarily. We do use Engage as our primary fundraising source. As we use Engage, we then push the donors very easily over to the CRM as constituents.
- User-Friendly. As a user, it is an intuitive product. When you are working, it is easy to navigate.
- Fundraising Pages: Salsa Engage allows you to easily and quickly make fundraising pages that can be pushed out to your community of donors.
- CRM: Easy to manage the constituents. When someone signs up for our fundraising pages, the software captures the demographics and either matches up to the existing donor or creates a new constituent.
- Salsa CRM listens to their customers and works well with the user base. Most ideas are listened to and can see that requests are pushed out in updates.
- I would LOVE an app on my phone rather than using the native browser but I do understand that there is a lot of work on creating this.
- As a small nonprofit, we have seen a 100% increase of giving as we push out to social media.
- NeonCRM and Bloomerang
It boiled down to Bloomerang and Salsa CRM. The only winning factor that Bloomerang had over Salsa was that it was cheaper, as in free, but would only for a short period of time as we have increased our donor base. Salsa CRM is actually very cost effective for our nonprofit.
July 23, 2018
Salsa CRM is a Useful Tool
Salsa CRM is being used by the Foundation, our fundraising subsidiary. We use the events module for a variety of special events hosted through the Foundation. Our Agency supports people with intellectual disabilities and behavioral health challenges through five individual subsidiary organizations with most of our services being provided in Allegheny County, Pennsylvania.
- The software is easy to use
- The dashboards are a great way to compare results on an annual basis
- The online browser is handy when working from home or out of the office
- Reports can be a bit cumbersome
- We haven't mastered the art of exporting files and tagging records
- Upon using Salsa, our financial records are much easier to review and compare over time
- Salsa allows Foundation staff to quickly look up donor records and identify what steps need to be taken to cultivate and steward them better
I have reviewed Salsa Engage and perhaps after our transition has taken place it might be a viable option versus using Constant Contact for internal and external correspondence.
August 25, 2017
Salsa CRM is a flexible Donor Management tool
We use Salsa CRM to keep track of donations and donor information. We migrated from Abila Fundraising 50. The data was migrated without any issues. Salsa CRM is being used by the Development Department.
Salsa CRM allows our Development Department to keep track of donations and donors. It also allows Donations made off campus to be entered into the CRM database Automatically. This is something that Abila Fundraising 50 was not able to do. When donations were made off campus someone from the Development Department had to manually copy the donation information into Abila Fundraising 50. This was extremely tedious and a major reason for migrating away from Abila Fundraising 50.
Salsa CRM allows our Development Department to keep track of donations and donors. It also allows Donations made off campus to be entered into the CRM database Automatically. This is something that Abila Fundraising 50 was not able to do. When donations were made off campus someone from the Development Department had to manually copy the donation information into Abila Fundraising 50. This was extremely tedious and a major reason for migrating away from Abila Fundraising 50.
- Ease of Data Migration from Abila Fundraising 50.
- Automated Donation entry from mobile events into the CRM database.
- Flexible web based and Application based use. Allows using the CRM using a browser or a dedicated locally installed application.
- The 1st time setup is a bit confusing. It could have been made simpler but as it is it requires you to do some extra work because the Installer does not automate some of the tasks.
- The extra steps required in the 1st step is a bit confusing and took more than 1 try to get correctly.
- They have a separate app called Salsa Engage fundraiser component which they will try to upsell with Salsa CRM.
- Positive Impact on ROI: It has freed up a lot of time after donation events for the Development Staff who no longer have to manually enter donations into the database.
- Positive Impact on ROI: The CRM is cloud based so server resources and IT staff time is freed from maintaining the data.
- Positive Impact on ROI: The CRM is flexible so it works well in mobile events where the Server would not be available.
- abila fundraising 50 and Blackbaud CRM
Salsa CRM is more flexible than Abila Fundraising 50. It is cloud based so that unlike locally installed Abila Fundraising 50 you can use it at the events and all donations at events are automatically entered. With Abila Fundraising 50 there was a clunky interface with Sage Payments and all the donations from the event had to be manually entered into the Fundraising 50 Database after the event. It took a lot of time and required more installations of fundraising 50 as development staff found other staff members to enter the information for them. I have limited Blackbaud CRM but from the little interaction with the product I can say that the Email campaign module of the Blackbaud CRM is extremely frustrating to use. Blackbaud CRM support was poor. I needed to add SPF DNS records for the Blackbaud email campaign and it took several attempts to get it working. The staff we spoke with barely understood how to what SPF records were and I had to find out and correct errors in what they told us to get it working. Also the email module crashes forcing the campaign author to start all over again.